Processing returns and exchanges

Return policy setup

Before processing returns, ensure your return policy is configured in your DropNext account:

1. Go to "Settings" > "Returns" in your dashboard
2. Set your return window (e.g., 30 days, 60 days)
3. Define eligible products and conditions
4. Configure return shipping options
5. Set up automatic approval rules (optional)

Processing a return request

When a customer initiates a return, follow these steps:

1. Review the return request in your dashboard
2. Verify the return reason and eligibility
3. Approve or deny the request
4. Generate a return shipping label (if applicable)
5. Send return instructions to the customer

Receiving returned items

When returned items arrive at our fulfillment center:

1. We inspect the items for condition and completeness
2. We update the return status in your dashboard
3. We add returned items back to inventory if they're in resellable condition
4. We notify you of any discrepancies or issues

Processing exchanges

For exchanges, follow these additional steps:

1. Confirm the exchange request details
2. Create a new order for the exchange item
3. Link the exchange order to the original order
4. Process the exchange shipment
5. Update inventory accordingly

Refund processing

To process refunds for returned items:

1. Navigate to the return in your dashboard
2. Click "Process Refund"
3. Select full or partial refund
4. Enter refund amount and reason
5. Submit the refund for processing

Refunds typically take 3-5 business days to appear on the customer's statement.