Shipping & Refund Policy

DropNext supplies general consumer goods exclusively to businesses: legal entities and natural persons acting in the course of a trade, business or profession, for resale or other business purposes (clause 2.3 of the General Terms and Conditions). We do not sell to consumers. Statutory consumer rights — including any right of withdrawal (herroepingsrecht) — do not apply to purchases from DropNext.

If you resell the Goods to consumers, the relationship with your End-Customers is yours alone: their returns, withdrawal rights, warranty claims and after-sales service are your responsibility, not DropNext’s (GTC clauses 2.5 and 8.4).

This policy summarises, for convenience, the delivery, cancellation and refund arrangements in DropNext’s General Terms and Conditions (the “GTC”), available on the Platform — read the General Terms and Conditions. Capitalised terms have the meaning given in the GTC. This policy creates no rights or obligations beyond the GTC; in the event of any difference, the GTC prevail.

• Ordering is quotation-based through the Platform: you submit a Quotation Request, accept the Quotation issued by DropNext, and a Retailer Order is formed when its Price is applied against your Prepayments (GTC clauses 4 and 5.3). Each Quotation states the Goods, the all-in unit Price and its currency, the shipping region and the indicative delivery details.
• All supplies are prepaid. DropNext grants no credit, payment term or deferred-payment facility (GTC clause 5.2).
• A Prepayment is an advance payment towards the Price of Goods that DropNext itself sells to you. It is not a deposit, not electronic money and not a payment account (GTC clauses 5.1 and 5.5). DropNext caps Unapplied Prepayments by reference to your actual or reasonably expected order volume over a rolling 90-day period, and declines or returns amounts beyond that cap (GTC clause 5.1).
• Prepayments are held and applied per currency; DropNext performs no currency conversion (GTC clause 5.1).
• Payments are accepted only through the payment methods displayed on the Platform and are processed by our Payment Service Provider; we accept no cash in any amount or currency (GTC clauses 5.17 and 5.18). Payments must be made from an account or card held in your own registered name (Partner Compliance Agreement, clause 4.3).
• Prices are all-in unit prices as stated in the accepted Quotation. For the Dutch VAT position, see GTC clause 5.16; for import-related charges, see section 5 below.

• Goods are dispatched by our Suppliers directly to the End-Customer from locations outside the European Union; DropNext does not take physical possession of the Goods (GTC clause 7.1).
• DropNext uses reasonable efforts to provide tracking information for each Shipment once available (GTC clause 7.6). Delivery times are indicative only and are stated per Quotation (GTC clause 7.5).
• Non-dispatch — 21 days. If Goods have not been handed over to the First Carrier within 21 calendar days after the Retailer Order was formed (other than as a result of force majeure or a longer delivery time stated in the accepted Quotation), either party may cancel that order for the Goods not yet dispatched. The Price of the cancelled Goods is credited back to your Unapplied Prepayments (GTC clause 5.11). This credit is the sole and exclusive remedy for non-dispatch.
• Non-delivery — 45 days. DropNext does not accept pre-orders, back-orders, made-to-order goods or any other arrangement with a fulfilment window beyond 45 calendar days (GTC clause 5.12). Where Goods have not been delivered to the End-Customer within 45 calendar days of formation of the Retailer Order, you are eligible for a credit to your Unapplied Prepayments equal to their Price; the claim is raised by Ticket (GTC clause 5.12).
• Other than these credits and the remedies for defects in section 7, delay in dispatch or delivery does not give rise to liability, entitle you to cancel, or entitle you to any credit (GTC clause 5.12).

Depending on the shipping method used for a Shipment, import-related charges (including customs duties and import VAT) are either (i) recharged by the Carrier as part of its freight charges and thereby comprised in the all-in Price, or (ii) levied on the consignee, in which case they are neither borne nor passed on by DropNext (GTC clause 7.4). The import declaration is arranged by the Carrier under its own customs authorisations and licences. DropNext is not responsible for customs clearance. Where required, you are responsible for informing your End-Customers that import-related charges may be levied on delivery (GTC clause 7.4).

You may amend or cancel a Retailer Order Request, and request the amendment or cancellation of a Retailer Order, only by raising a Ticket through the Platform (GTC clause 5.10):

• Before formation — the request is not processed further and nothing is debited; your Unapplied Prepayments remain unaffected.
• After formation and before dispatch — amendment and cancellation are possible only to the extent DropNext is still able to amend or cancel the corresponding Supplier Order. Amounts are credited back to your Unapplied Prepayments only to the extent DropNext can recover them; non-recoverable Supplier costs are borne by you, up to a maximum of the Price of the cancelled order.
• After dispatch — the Price is neither refundable nor creditable, except for defects (section 7).

A credit back to your Unapplied Prepayments is an internal reallocation within your Account and does not constitute a refund. You can separately request a refund of the resulting balance at any time under section 8 (GTC clause 5.10).

• Notify any defect, shortage or non-conformity by Ticket within 14 calendar days of delivery to the End-Customer, as recorded through the delivery status of the tracking number for the Shipment concerned. Hidden defects must in any event be notified within 6 months of the date of dispatch, as evidenced by the First Carrier acceptance scan (GTC clause 8.1). A notification received after these periods is too late, and no remedy is owed.
• Provide reasonable evidence of the defect, including photographs and any documentation reasonably requested, and follow the return, retention or disposal instructions given via the Platform (GTC clause 8.2).
• If DropNext is reasonably satisfied that the Goods are defective, DropNext will — at its own choice — either replace the defective Goods or credit their Price to your Unapplied Prepayments (GTC clause 8.3). These are the only remedies for defects. A credit granted this way may be refunded in accordance with section 8.
• Returns by your End-Customers (including under any consumer right of withdrawal) are managed by you, at your cost and risk (GTC clause 8.4).

• On request. You may request a refund of all or part of your Unapplied Prepayments at any time by written notice. Refunds are processed within 30 days of receipt of the notice (GTC clause 5.6), subject to: (a) completion of any anti-money-laundering, sanctions and fraud review reasonably required; (b) deduction of any sum lawfully due to DropNext; (c) any restriction imposed by Applicable Law, a court, a regulator or our Payment Service Provider; and (d) any reserve, deferral, withholding or set-off imposed by our Payment Service Provider, acquirer or banking partner for the settlement of the corresponding Prepayment. If the period is extended on one of these grounds, DropNext informs you within the original period, stating the ground. DropNext issues a receipt for each refund.
• Automatic refunds. DropNext refunds remaining Unapplied Prepayments without a request where (i) your Account is closed, or (ii) no Retailer Order has been formed against them for a continuous period of 9 months (GTC clause 5.7). DropNext may also return balances on its own initiative after 90 days without order formation (GTC clause 5.1). DropNext does not retain balances that are not being used to purchase Goods.
• Refund mechanics. Refunds are made exclusively to the same bank account or payment instrument from which the corresponding Prepayment was received, and in the same currency; no currency conversion is performed (GTC clause 5.8). Where a refund to the original instrument is impossible (for example because the instrument has expired or the account has been closed), DropNext first verifies, through a previously recorded channel, that the alternative account is held in your registered name before refunding (GTC clause 5.8).

Where a Prepayment is reversed, charged back or otherwise withdrawn after it has been credited, DropNext may reduce your Unapplied Prepayments by the amount of the reversal together with any fees and costs incurred and, where Goods have already been dispatched, require reimbursement on demand (GTC clause 5.14). Chargeback abuse is prohibited under our Acceptable Use Policy.

Questions, notifications and complaints are raised by Ticket through the Platform. DropNext aims to acknowledge each Ticket within 2 business days and to respond substantively within 10 business days (GTC clause 18.2). Where a complaint has not been resolved to your satisfaction, you may escalate it by email to support@dropnext.com, stating the Ticket number. Formal notices may be sent to legal@dropnext.com.

This policy, the GTC and every Retailer Order are governed by the laws of the Netherlands; the courts of the District of Rotterdam (Rechtbank Rotterdam) have exclusive jurisdiction, as set out in clause 20 of the GTC. This policy is made in the English language.